Shipping policy

Shipping Information

At Onarz we're proud to offer our customers free shipping on all orders.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it's placed. An order is considered dispatched once it's handed to our shipping carrier and is in transit to your chosen address. During peak periods and holidays, processing may take up to 7 business days.

Estimated Shipping Times

The estimated delivery time refers to overall transit time after your order has been dispatched to the carrier. This depends on several factors, the most important being your location. Estimated delivery times by country:

🇺🇸 United States: [7-12 business days]
🇦🇺 Australia: [5-15 business days]
🇬🇧 United Kingdom: [6-10 business days]
🌍 Rest of world: [8-20 business days]

Please note that during peak periods and holidays, carriers may experience delays in transit and tracking updates that are outside our control. Orders shipped internationally may also encounter unexpected customs delays. Either can extend the overall delivery window beyond the estimates above.

Order Changes and Accurate Shipping Details

It's the customer's responsibility to make sure shipping details are accurate and complete at checkout. Incomplete or inaccurate details may result in delayed processing or order cancellation. Where our system flags an address issue, our support team will email you to verify your details within 3 business days of your order being placed. If we don't hear back within that time, we reserve the right to cancel the order.

If you spot an error in your shipping details, email us at support@onarz.store within 24 hours of placing your order. We'll do our best to accommodate changes, but we can't guarantee we'll be able to make them after that point.

Delayed Delivery

At Onarz we know that receiving your order on time matters, and we work to ship every order as quickly as we can. In some cases, though, delivery may be delayed by circumstances outside our control.

Courier partners can hit unexpected problems in transit — severe weather, transport disruptions, and similar. Where that happens, we'll work with the courier to get your package moving as soon as possible.

There may also be unforeseen issues that delay processing or dispatch, such as stock availability, address verification, or payment processing. We'll let you know as soon as we can if anything comes up with your order that might cause a delay.

Onarz isn't liable for delivery delays caused by external factors beyond our control, and we can't guarantee an exact delivery date. What we will do is keep you updated on your order's status and help however we can to sort out any problems that arise.

Lost or Stolen Packages

We know a lost or stolen package is a frustrating thing to deal with. Once a package is handed to our courier partners, it's out of our hands — but if yours goes missing, contact us at support@onarz.store and we'll do what we can to help.

If your package is lost or stolen, we recommend contacting the courier directly to file a claim. Most couriers have a claims process for missing packages and may need additional information from you to complete it. We'll also follow up with the courier on your behalf and pass on any updates.

Please note that Onarz isn't responsible for packages lost or stolen during shipping, and these fall outside our refund policy outside of the Australian Consumer Law and UK consumer regulations. We will, however, do everything we reasonably can to help resolve the situation, and depending on the circumstances we may offer a replacement.

In some cases the courier is able to locate the package and complete delivery. If it isn't found, we recommend filing a police report.

Shipping Policy Changes

Onarz reserves the right to modify or update this Shipping Policy at any time without prior notice. It's the customer's responsibility to review the most recent version before making a purchase and using our products.

By purchasing and continuing to use Onarz products, customers indicate their acceptance of this Shipping Policy, including any modifications made to it.

We encourage customers to review this policy periodically to stay informed about changes that may affect their orders. If you have questions or concerns about our Shipping Policy, please get in touch at support@onarz.store.